Sr Infrastructure Engineer I - Storage

Location

Bangalore | India

Job description

• As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives

• Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems
• American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source
• And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development

Sr Infrastructure Engineer 1 Storage

• This role is reports to Director Storage operations and is primarily responsible to provide technical leadership for the team responsible for 24/7 operations across multiple storage technologies in both private and public clouds

• This role is also responsible for driving key initiatives working with multiple stakeholders across the organization and bring in thought leadership in driving RCAs

Job Responsibilities:

• Technical go-to for team managing 24/7 storage operations.
• Guide team through Incident /change management
• Frontend customer escalations on technical front
• Own transition of new technologies from Build to operations team
• Build SOP s, flow charts to assist engineers in resolving incidents.
• Identify ways to reduce resolution times.
• Problem management and root cause analysis working with appropriate stake holders
• Provide key inputs for automation to reduce manual incidents.
• Drive self-healing use cases.
• Analyze alerts from time to time and partner with Engineer teams to fine-tune & optimize incidents.
• Establishes key operational performance metrics.
• Keeping up to date with new/emerging technologies
• Build and maintain strong partnerships with resources across the Organization in different geographies.

Skills and Qualifications:

• bachelors degree in computer science or related disciplines; or equivalent bachelors degree in a related engineering field
• At least 8-12 years of working knowledge in Storage related technologies
• Experience in manage small teams of technical SME s.
• Deeper understanding on Compute/Network technologies will be a benefit.
• Strong working experience on Incident/Problem management processes
• Excellent communication and presentation skills

Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Job tags

Salary