TM Inputs & Services Pvt Ltd.
Location
Secunderabad | India
Job description
Key Responsibilities:
Customer focus: Driving Net Promoter Score ● Greeting customers when they enter the store and coaching the team to do the same. ● Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority. ● Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team ● Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan: ● Driving the sales of the store to meet the allotted targets by allocating the targets to the staff ● Developing a culture of high sales performance expectations, i.e. Sales Leadership ● Motivating and inspiring the field team to drive for results ● Assessing field capability and establish performance priorities at group level People development (Attrition Control): ● Assisting in recruiting and selecting high potential staff. ● Providing effective on-the-job training and guidance to team members making use of company training modules. ● Delivering clear, motivating and constructive feedback in a timely manner to all retail associates ● Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan ● Understanding the reasons for attrition and taking measures to control it Cash & Inventory management: ● Monitoring cash reconciliation to ensure there is no mismatch of store funds. ● Ensuring availability of required merchandise and services. ● Conducting stocktakes regularly. ● Ensuring the staff at store level has a basic understanding of the POS System to ensure transactions are properly and effectively processed. ● Performing the necessary quality checks for the new products. ● Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision: ● Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved ● Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation: ● Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees. ● Updating colleagues on business performance, new initiatives and other important issues. ● Scheduling the team’s shift timings to meet the store’s business needs and demands. ● Ensuring staffing levels are adequate to effectively operate the store. Store upkeep & maintenance: ● Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store ● Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies: ● Minimum qualification: Graduate ● Ability to act as a link between strategy and execution ● Ability to develop and inspire people to achieve their best ● Ability to build rapport and trusting relationships ● Ability to understand stated and unstated needs of the customer and offer solutions ● Clear communication and active listening skills ● Ability to adapt to a changing environment and openness to learn ● Proactive task ownership, result-orientation, and customer-orientation ● Ability to multitask and organize activities based on priorityJob tags
Salary