Customer Care Executive - International process

Location

Chennai | India

Job description

Role: Customer Care Executive

As a Customer Care Executive the candidate will:

• Deliver daily support to current and prospective clients through various channels including social media email phone and webbased platforms utilizing CRM.
• Respond promptly and professionally to all customer inquiries aiming to generate leads and maintain high customer satisfaction.
• Reach out to enthusiasts and engage them in special events and activities.
• Troubleshoot and resolve customer issues effectively to achieve excellent customer satisfaction.
• This is for a US Electric vehicle client.

Eligibility Criteria:

• Minimum of 1 plus years of experience in customer relations and customer service.
• Ability to identify cases that require escalation and handle them efficiently.
• Excellent verbal and written communication skills.
• Positive outlook and energetic personality.
• Strong dedication to delivering excellence in customer satisfaction.
• Strong followthrough skills.

Note:

The candidates who worked in other domains in any of the international call centers Domestic call centers and hospitality industries with no age bar are eligible for this position.

The degree is not a mandate however 12th Pass is a must request them to mention your consultancy name to give credit to the right ones.

Immediate and 15day joiners are preferred.

5 days of work from the office US shift rotational week off Cab and dinner will be provided from our end .

us process,calling,internatinal voice process

Job tags

Salary