FCM Travel India
Location
Delhi | India
Job description
Job Purpose: FCM Travel is seeking a consultative, persuasive, technologically inclined individual with excellent relationship skills to support our retention initiatives. Our company creates some of the most cutting-edge tech products in the travel industry and we need a tech wizard who can leverage our tech suite to solve problems and increase adoption among clients to maximize revenue generation.As Account Manager & Solutions Executive, your primary objective is to lead product demonstrations and technical discussions for our account management team and taking market feedback to our relevant internal teams.As a consultant, you are the trusted advisor when it comes to map, design and seek optimization opportunities, finding the perfect balancing point of what works for the client vs. FCM.Most conversations will be held with corporate travel managers, procurement leaders, technology departments heads, external consultants, and C-level executives.This is a great opportunity for someone who is an excellent communicator, loves technology, enjoys putting on a show, knows how to seal a deal, and is a fast learner.Key Responsibilities:Passive management of a set of mid-market accounts in terms of overall account management and relationship buildingDemonstrate mastery of the FCM technology & product suite to external and internal stakeholdersSupport account management technology adoption and consultation initiatives through product demonstrations, presentations, and ad-hoc conversationsWork with proposal managers to provide technical responses for RFP/I/Q submissions of existing customers that may go out for re-bidAssist in managing and enhancing the demo environmentDevelop and deliver external training to clients in alignment with technology adoption goalsIdentify gaps in solutions, report to internal stakeholders, drive and influence the outcome required Work with teams from multiple pillars, seek common grounds, and provide solution that would benefit both the clients and FCMAid adoption of technology & product suite to existing customer baseDraft BRDs as per solutioning for technical teams Validate incoming SORs, and create necessary SORs once mapped out the client’s requirements Soft skills: 3 5+ years in customer facing role at a B2B company, preferably in Travel industryExcellent written and oral communication skills with ability to communicate complex information to technical and non-technical stakeholdersExecutive-level presentation, product demonstration, storytelling, and interpersonal skillsData-driven with a growth mindsetExcellent problem solverAble to quickly digest and apply new informationAbility to work individually and within groups Excellent organizational, planning, and multi-tasking skillsWillingness and ability to travel as needed.We can teach you the technology and travel industry nuances, but you should have a strong internal locus of control, self-motivation, and curiosity about what “is possible” with technology
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