ACA Group
Location
Pune | India
Job description
Position Summary:
The Collection Manager is responsible for overseeing and optimizing the end-to-end process of accounts receivable, collections, and cash applications. This role requires a strategic thinker with excellent leadership skills to ensure timely and accurate processing of receivables, reduce delinquencies, and improve cash flow. Job Duties: Develop and implement effective strategies for collections to minimize overdue accounts. Monitor and analyze customer payment trends, identifying and addressing potential issues promptly. Collaborate with sales and customer service teams to resolve customer disputes and discrepancies. Supervise the accurate and timely application of cash receipts to customer accounts. Implement and maintain efficient processes for cash posting and reconciliation. Work closely with the accounting team to ensure accurate recording of transactions. Lead and motivate a team of Accounts Receivable and Cash Application specialists. Provide ongoing training and development opportunities to enhance team performance. Conduct regular performance reviews and set achievable targets for the team. Continuously assess and improve collection and cash application processes. Identify automation opportunities and implement technological solutions for efficiency gains. Ensure compliance with relevant regulations and internal policies. Generate and analyze reports on collection and cash application performance. Provide regular updates to senior management on key metrics and areas for improvement. Develop and implement KPIs to measure the success of the collection and cash application processes. Required Education and Experience: 10-15 years of success leading teams of a similar size with high-volume, fast-paced transactions in the Collections and Dispute Resolution. Required Skills and Attributes: Ability to exercise discretion and make independent judgments on matters of significance Demonstrated professional integrity Dependable, flexible, and adaptable to new ACA initiatives and changing client needs Ability to work well in a fast-paced, small-team environment Ability to work independently, multi-task and prioritize effectively Ability to establish and maintain effective working relationships with colleagues and clients Highly motivated and goal oriented; proactive in one's own education and career progression; volunteers for and shows initiative on both internal and external projects andtasks Dedicated to upholding ACA's high-quality standards and customer service focus Strong organizational and problem-solving skills with attention to detail Strong oral and written communication skills Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet What working at ACA offers: We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You'll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial, and emotional well-being. About ACA: ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. What we commit to: ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.Job tags
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