Hagnos Marketing and Consulting Private Limited
Location
Mumbai | India
Job description
Customer Service Executive – JD
Job description:
• Should be capable of handling calls (inbound & outbound) for long duration, on voice or
video
• Should have genuine interest in addressing customers Queries, Requests and Complaints
(QRC)and ensure to provide first time resolution
• Should be empathetic to customers QRC and have excellent probing and problem-solving
skills to handle irate customers
• Should be open to working in a rotational shift
• Should dedicate for continuous learning of products, processes and market
• Should be a team player and willing to help new and fellow CSRs to come up the curve
• Discuss action plan to achieve assigned input and output targets
Should be able to work under pressure situation and achieve agreed targets
• Ability to exercise required independent judgement in dealing with situations, in adherence
and accordance with the company protocols
• Preferences will be given to candidates with experience in Insurance process
Job tags
Salary
