Genpact
Location
Noida | India
Job description
AM-Billing - LIF015561
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better. Inviting applications for the role of Assistant Manager - OTC, Billing
In this role, the person must Identify issues attributing to account delinquency. Work closely with FIT Analyst as needed per project. Maintain appropriate documentation of issues in the SharePoint/FCC notes system. Perform reconciliations as necessary to resolve issues affecting timely payment. Negotiate payment plans on delinquent accounts. Review and monitor assigned accounts and all applicable collections reports. Provide timely follow-up on payment arrangements. Maintain required level of documentation on collection efforts. Escalate delinquent accounts as per the Escalation Protocol. Complete all reports on delinquent accounts by the established deadlines.
Responsibilities
• Collaborating working with cross functional teams
• Responsible for Driving SLAs and KRAs
• Should be able to understand the issues raised by the team
• Responsible for overall process hygiene
• Provide support for all Dispensing RMA requests
• Manage incoming RMA requests for strategy, creation, processing, and validation
• Analyze data according to RMA protocol and provide results to Sales
• Coordinate and create de-implementation timelines
• Coordinate scheduling of physical pick up with logistics
• Systematically terminate the billing of returned units once the unit(s) are physically returned
• Determine if the return request should follow RMA protocol or CSO protocol
• Escalate nonstandard return requests for approval
• Communicate and properly set the expectation of when billing will cease for a return order
• Maintain current knowledge of Dispensing business strategy and contracting practices, policies
• General understanding of capital equipment, revenue recognition guidelines and accounting principles.
• Aim to protect BD interests (margin, risk, policy, etc.), escalating as needed
• Proactively manage and prioritize work within your queue to effectively execute on daily operations
• Track and report on pending workload
• Participate in departmental goal setting and seeing through to completion
• Participate in peer training and peer review activates as needed
Qualifications we seek in you!
Minimum Qualifications
• B.Com or BBA, accounting, or finance emphasis a plus
• Proficient in Excel and SF.com
Preferred Qualifications/ Skills
• Good communication & analytical skills
• Ability to successfully communicate internally and externally, manage complexity and make independent recommendations
• General understanding of commercial contract management, including contract strategy development, negotiations, and policy development
• Proven ability to quickly establish credibility, trust, and support within all levels of organization
• Strong customer centricity skills, able to negotiate/adapt to business needs while maintaining protection of business interests
Job tags
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