Aricent
Location
Goa | India
Job description
Profile : Desktop Support EngineerJob Description :- Handling all IT products like, Server, Lease line, Network, Firewall, PRI, etc.- Providing support and maintenance through the ticketing tool- IT Asset handling in entire and tracking with record for maintenance for Asset software- Knowledge of SonicWall Firewall- Configuring & troubleshooting Firewall, Router & switches, VPN through L2TP, PPTP, DHCP, NAT Policy, Bandwidth Management, Port management, Access rules, DNS- Antivirus Monitoring and implementing Policy.- Configuring, Maintaining and Troubleshooting Network Printers- Responsible for maintaining the company strategy like designing, implementing and maintenance of Sever and software.- Software installation, configuration, and troubleshooting for end users.- Configuring and troubleshooting of Desktop/Laptops for L1, L2 and L3 levels and Managing backup and recovery.- Configuring and troubleshooting of printer, scanner and LAN related issues reported by users.- Ability to work and resolve hardware problems Desktop Support Engineer experience- Able to install applications, troubleshoot the issues, taking backups of the data and upgrades to the system.- Exposure in Windows server / Linux and Asterisk server- Responsible for install, set up, maintain network and also configure the peripherals, cabling and equipment accordingly as per the requirement.- Timely analyze whether any repairs or replacements is needed.Job specifications :- Proven work experience as a Desktop Support Engineer,- Hands-on experience with Windows/Linux/Mac OS environments- Working knowledge of office automation products and computer peripherals, like printers and scanners- Knowledge of network security practices and anti-virus programs- Addressing user tickets for issues regarding hardware, software, and networking- Maintaining a log of job tickets and maintenance tasks.- Ready to work in rotational shifts- Willing to work at night shift (ref:hirist.tech)
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