Client Success Manager - IT Services - Female
Digital Aptech Private Limited
Location
Kolkatta | India
Job description
Roles & responsibilities
- Strong understanding of IT services and solutions
- Excellent communication and interpersonal skills.
- Ability to collaborate with cross-functional teams.
- Cultivate and maintain strong relationships with existing clients.
- Identify opportunities for upselling and cross-selling IT services to clients.
- Collaborate with the sales and technical teams to understand client needs and deliver effective solutions.
- Ensure timely and accurate delivery of IT services to clients.
- Monitor key account metrics and prepare regular reports for management review.
- Address client concerns and escalate issues as needed to ensure client satisfaction.
- Minimum technical understanding
Preferred candidate profile
- Excellent communication skill.
- Smart, outspoken and ready to learn.
- Female candidates.
Job tags
Salary
