HighPoints Technologies India (P) Ltd
Location
Delhi | India
Job description
Role and Responsibilities Work closely with customers to gain an understanding of their business goals, technical requirements, and challenges. Partner with Pre-Sales and Sales team, to be introduced, and establish close contact in the early days to understand customer use cases/timelines. Maintain weekly/monthly cadence contact to educate, understand, and build strong relationships. Understand database architecture and various integration points with application development frameworks and analytical tools. Assist in the design and implementation of end-to-end solutions that align with customer needs and our product offerings. Ensure the quality and reliability of delivered solutions by conducting timely reviews and validations to meet customer expectations. Ensure customer issues are resolved on time and within scope by proactively addressing challenges. Collaborate and coordinate with internal teams to ensure successful project execution and a consistent and positive customer experience. Evangelize best practices by educating customers and becoming their trusted advisor, providing an overall business solution. · Share reports/dashboards to CSEs and regional heads with learnings and suggested actions. Conduct regular check-ins with customers to assess their satisfaction levels, identify opportunities for improvement, and address any issues or concerns. Monitor key performance indicators (KPIs) and customer success metrics to track customer health and identify areas for improvement.
Required Skills and Experience 8+ years of experience working with International customers in a post-sales technical role. Experience in Managing a team of Database Administrators / Architects. Deep experience and understanding of complex applications, distributed systems, and custom technology deployments in a variety of customer environments Hands-on experience with several of the following technologies: MySQL, MS SQL, Oracle SQL, NoSQL, SingleStore, Key Value Stores, Python, Analytics, Data Warehouse, Business Intelligence, and/or “Big Data” technology Deep expertise in relational/distributed database implementation, advanced SQL query optimization, and SQL query tuning. Technical familiarity with data storage and cloud technologies and protocols such as Kafka, S3, Monitoring/Observability (Data Dog, Grafana), security, encryption, Kubernetes, TCP/IP networking, virtualization, data backup/archive, public/private/ hybrid cloud, DR, HA, CDC, Replication, Backup/Restore Hands-on expertise and a firm understanding of SQL, Linux OS, and cloud storage Knowledge of cloud technologies Exceptional written and oral communication skills Strong customer-focus mindset, with a passion for delivering customer satisfaction. Bachelor’s Degree in Computer Science or other technical field This role requires extensive Global customer interaction experience. Mandatory Skills DBA query optimization Performance tuning Cloud Linux Big data NoSQL Data warehousingJob tags
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