Freelancer Somnath Mondal
Location
Kolkatta | India
Job description
We are looking for Telesales executive/manager/Team leader
RESPONSIBILITIES :
1.Making Outbound Calls:
Contact potential customers or clients to promote products, services, or offers.
Conduct sales pitches and presentations to persuade prospects to make a purchase.
Generate leads and follow up on potential sales opportunities.
Conduct surveys, market research, or data collection over the phone.
2.Receiving Inbound Calls:
Answer incoming calls from customers, clients, or prospects.
Provide information about products, services, or company policies.
Address customer inquiries, resolve issues, and provide customer support.
Process orders, returns, or cancellations.
3.Building Relationships:
Establish rapport and build positive relationships with callers.
Listen actively to customers' needs and concerns.
Tailor communication to the individual caller's situation.
4.Handling Objections:
Address objections and concerns raised by customers or prospects.
Provide convincing responses and overcome objections to close sales or retain customers.
5.Documentation and Data Entry:
Maintain accurate and up-to-date records of calls, interactions, and customer information in a database or
CRM (Customer Relationship Management) system.
6.Meeting Targets:
Achieve sales targets, call quotas, or other performance metrics set by the organization.
Adhere to call scripts and guidelines provided by the company.
7.Following Compliance:
Ensure compliance with relevant laws and regulations, such as Do Not Call lists and data protection laws.
Follow ethical practices in telemarketing and customer interactions.
8.Continuous Learning:
Stay informed about the products, services, and industry trends.
Participate in training sessions and workshops to improve sales and communication skills.
9.Team Collaboration:
Work collaboratively with colleagues and supervisors to meet team goals and objectives.
Share feedback and insights with the team to enhance performance.
10.Handling Technology:
Operate and utilize call center technology, including phone systems, CRM software, and other tools effectively.
Troubleshoot technical issues that may arise during calls.
11.Time Management:
Prioritize calls and tasks efficiently to meet targets and deadlines.
Manage call queues effectively to minimize wait times for callers.
12.Reporting:
Provide regular reports and updates on call outcomes, sales, and customer feedback to supervisors or management.
13.Product Knowledge:
Possess a deep understanding of the products or services being offered.
Be able to explain product features, benefits, and pricing effectively.
14.Script Adherence:
Follow call scripts or guidelines provided by the company to maintain consistency and compliance.
15.Upselling and Cross-selling:
Identify opportunities to upsell or cross-sell additional products or services to existing customers.
16.Adaptability:
Be flexible in handling different types of calls, from sales calls to customer support inquiries.
Adapt to changes in scripts or procedures as needed.
17.Team Support:
Assist colleagues with challenging calls or provide backup during busy periods.
18.Crisis Management:
Be prepared to handle crisis situations, such as customer emergencies or service outages, with composure and professionalism.
SALARY CRITERIA:
Upto 5LPA(No Bar for right candidate)
INCENTIVE
UPTO - 35000/Monthly
Contact:
Prottusha Das
[HIDDEN TEXT]
6289235392
Job tags
Salary
