Ericsson
Location
Noida | India
Job description
Join our Team
About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist - MW Transmission - BO. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: Will Work in a 24 X 7 Environment. Will support the customer over email as well as phone. Sound knowledge of Microwave Technology Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series Having sound knowledge on Mini-link 6600 Series SO-EM hands on experience Software upgrade process for these Mini-link 6600 Series QoS parameter knowledge for Mini-link 6600 Series Ethernet alarms and parameters with their troubleshooting process Raise and update the tickets in tool for all the issues handled / worked upon. Will have to report the daily issues handled / escalated in the form of daily shift reports. Need to make sure that issues are handled in right time frames as per the SLA / Commitments. Good knowledge over SLA/WLA Good in preventive activities with available performance report from Microwave NMS Good in customer handling and RCA identification The skills you bring: Flexible and responsive to changing work patterns and demands. A thorough and methodical approach to work. Developed skills in Interpersonal communication Developed skills in knowledge sharing by actively contributing knowledge, experiences and skills to create a learning culture. Inquisitive and keen problem shooting approach- Sense of ownership & drive, Self triggered individuals, Engagement & Open to travel. Key Qualifications: Education: Degree in Electronics and Communication Engineering Minimum 4 Years Of Relevant Experience What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like Why join Ericsson At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. ]]Job tags
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