Genpact
Location
Noida | India
Job description
Senior Principal Consultant – Technical Delivery Manager - ITO076501
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Inviting applications for the role of Senior Principal Consultant – Technical Delivery Manager
In this role, the primary responsibility is to lead Application Development team from a technology perspective of up to 50+ people. This includes responsibilities around strategy, budgeting, growth requirements, technology architecture and design, project management, people management and strong presence in front of client. The person will also be required to hand off seamless delivery to oversee day-to-day operations Collaborating with other operations delivery managers from Genpact across services provided and mange escalations for the program. Will also manage ongoing relationship with stakeholder and other clients as may be assigned. This key role demands a highly motivated individual with a strong background in Computer Science/ Software Engineering. You are meticulous, thorough and possess excellent communication skills to engage with all levels of our stakeholders. A self-starter you are up-to-speed with the latest developments in the tech world.
Responsibilities
• Responsible for end-to-end technology project management
• Play an important role in establishing presence.
• Oversee delivery aspects and work shoulder to shoulder with customer or internal representatives for the program
• Partnering with Customers and Internal stakeholders on effective CM (change management)
• Participate in governance meetings for operational performance reviews
• Collaborate with Customer team to resolve any operational challenges
• Manage/handle escalations, proactively engage resources to address issues and resolve.
• Drive quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives
• Participate on business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization
• Works to develop and sustain Client Relationship & Trust
• Identifying and eliminating root cause barriers to accuracy, productivity, and quality
• Participates on business leadership meetings, representing location and business unit to VP /SVP & Mgmt. team
• Work with Service delivery and enabling functions in Genpact team to deliver as committed in contract to customer
• Evaluate and provide advice on delivery and management tools for in scope services
• Provide research assistance for innovation with new technologies and potential process optimization
• Provide business case assistance and preparation, as required and agreed
• Review and approve all recommended services, standards, policies, procedures, and requirements, as Customers deems appropriate.
• Must be able to track and manage program expenses and P&L of the location and account(s)
Qualifications we seek in you!
Minimum Qualifications
• BE/ B Tech/ MCA/M Tech
Job tags
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