Senior Associate, Client Solutions Operations

Location

Gurgaon | India

Job description

Client Operations Senior Associate, APAC

Job Summary

The APAC Operations team is looking to hire a Gurugram-based Senior Associate with an in-depth understanding of client and process operations who can support the region in ensuring that all processes that help us deliver to clients are designed and/or optimised for efficiency and effectiveness, always with client excellence in mind. The role will work closely with the APAC General Managers and their teams, other global operations teams and the global technology team.

We are seeking an inquisitive motivated self-starter with excellent analytical, critical thinking, problem-solving and communications skills.  The ideal candidate will be able to balance multiple high-priority projects, and demonstrate an entrepreneurial, can-do, get-things-done attitude.

Specific responsibilities include (but are not limited to):

• Optimizing/redefining and maintaining scalable processes across APAC for Client Solutions, Platform Operations, Business Development, and Solutions teams. This will include but not be limited to identifying and escalating pain points in workflows and technology, ensuring initiatives are harmonized across departments, etc. 
• Independently problem-solving or troubleshooting all Client Solutions, Platform Operations, Business Development and Solutions team workflow or technology issues and acting as a final checkpoint before full escalation to GLG’s HelpDesk or Development teams. Coaching teams to critically review processes for efficiency, suitability and client impact
• Delivering communication and training for process improvements and driving the implementation and adoption of process best practices
• Analyzing operating data to identify opportunities and develop process improvements and action plans
• Monitoring and measuring the impact of process changes and developing and recommending enhancements or course corrections as necessary
• Being the key interface between Business Units, Client Solutions, Platform Operations, Business Development and Solutions teams for all operational processes, technology and collaboration

An ideal candidate will have the following:

• Undergraduate degree or higher from a top tier university
• Excellent academic track record including 2:1 or above at university
• At least 5 years of professional experience, ideally in operations or process management
• Superior communication, problem-solving, and interpersonal skills
• Strong stakeholder skills and ability to influence 
• Growth mindset with a relentless drive to constantly evolve and improve
• Desire to problem solve and improve upon inefficient processes and workflows
• Ability to “connect the dots” and develop deep understanding of the organization
• Proficiency in MS Excel/PowerPoint (moderate) 

About GLG / Gerson Lehrman Group

GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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