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Location

Bangalore | India

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Job description

**Job Description: Order Management**

Job Title:

Order Management CTC:

Upto 3 Lacs

Overview:

We are seeking a detail-oriented and organized individual to join our team as an Order Management professional. The primary responsibility of this role is to oversee the order processing and fulfillment process to ensure accurate and timely delivery of products or services to customers.

Key Responsibilities:

1. Order Processing: - Receive and review customer orders, ensuring accuracy and completeness. - Enter orders into the system accurately and promptly. - Verify pricing, discounts, and terms of sale. - Coordinate with sales, production, and shipping teams to fulfill orders on time.

2. Inventory Management: - Monitor inventory levels to ensure availability of products for order fulfillment. - Communicate with suppliers regarding stock levels and replenishment orders. - Update inventory records in the system as needed.

3. Customer Communication: - Respond to customer inquiries regarding order status, product availability, and shipping details. - Address any issues or concerns related to orders, such as discrepancies or delays.

4. Order Fulfillment: - Coordinate with warehouse staff to pick, pack, and ship orders accurately. - Ensure orders are shipped via the appropriate shipping method and carrier. - Generate shipping labels and documentation as required.

5. Documentation and Reporting: - Maintain accurate records of orders, including order details, shipping information, and customer communications. - Prepare reports on order status, inventory levels, and fulfillment metrics as needed.

Qualifications and Skills:

- High school diploma or equivalent; additional education or training in business administration or logistics is a plus. - Previous experience in order management, customer service, or a related field preferred. - Proficiency in computer applications such as Microsoft Office and order management software. - Strong organizational and multitasking skills. - Excellent communication and interpersonal abilities. - Attention to detail and accuracy in data entry and record-keeping. - Ability to work efficiently both independently and as part of a team. - Problem-solving skills and the ability to resolve issues in a timely manner.

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Job tags

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Salary