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Location

Secunderabad | India

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Job description

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility.

Your Responsibilities

. To deliver + reinforce our CCL core competencies.
. To conduct regular conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
. To ensure the best-in-class customer onboarding + relationship management.
. To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
. To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
. To focus on continuous improvement of processes + controls, including customer complaint management + service recovery, aiming for a consistent delivery + fulfilling the customer promise.
. To anchor the usage + improvements of CCL core systems.
. To drive customer adoption of our eco-system.

Your Skills and Experiences

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Job tags

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Salary