Firstsource Laboratory Solutions
Location
Bangalore | India
Job description
-Revert on emails or chats written by the customer on a variety of issues
- Update and process information accurately into the system(s)
- Resolve customer problems in a timely manner
- Take ownership & deliver on customer commitments
- Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact
- Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner
- Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.
- Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments
- Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team
Firstsource Solutions Limited | February 15, 2023 2
Key Results
- External Performance Measurements- ask relevant external groups to evaluate various program activities usually through surveys of individuals within these groups related to the services they have experienced
- Internal Performance Measurements- used to assess and monitor the internal operation of an organization.
ROLE HOLDER PROFILE
A. Preferred educational qualifications: Minimum SSC (10th) passed.
B. Preferred work experience: Fresher/Experienced with minimum 1 year of experience in a BPO/related industry
C. Skills and Competencies
i. Functional / Technical:
- Computer literate eg. Outlook, Word, Internet Explorer
- Typing skills: Process specific cut offs
- Good written English communication
ii. Behavioral:
- Professional & Courteous in mannerisms
- Ability to liaise with customers at all levels
- Ability to handle and resolve complex customer calls
Job tags
Salary
