Location
Mumbai | India
Job description
Job Title:
Supervisor, Quality
Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Key responsibilities: - Candidate must be a Graduate. BFSI Outbound experience is a must with 1 year experience on paper as QTL and team handling.
- Good presentation skills with PPT and client data preparation.
- Effective People Management skills to be able to drive teams across LOBs
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
- Excellent analytical, Quantitative, data handling / data interpretation skills
- Excellent oral and written Communication skills, to manage client and leadership communication
- Good working knowledge of Transaction Quality systems, tools and technologies
- Understanding of Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Detail oriented, Strong organizational and Presentation skills
Desired Skills: Quality and Outbound BFSI background mandatory
Graduate in any discipline
People Management skills
Data structuring and churning ability
Basic knowledge of Six Sigma and statistical tools will be an added advantage
Ability to drive initiatives and projects to closure
Ability to deal with employees at all levels of hierarchy
Ability to provide leadership, direction, and motivation to build high performing teams
Analytical and Quantitative skills
Excellent Communication and articulation skills
Data Handling / data interpretation skills / data visualization skills
Good working knowledge of Transaction Quality systems, tools, and technologies.
Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure
Detail oriented, Strong organizational and Presentation skills
Education : Graduate, Any specialization
Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
IND Mumbai - Magnus Towers, 401, 4th
Language Requirements:
Time Type:
Full time
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