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Engagement Specialist


FYERS


Location

Bangalore | India


Job description

Job Description

At FYERS (Focus Your Energy and Reform Self), our mission is 'To Empower New-age Traders & Investors with the Best-in-class Technology and Platforms'

We are a bootstrapped company led by our founders who are extremely passionate about creating best in class value to our diverse customers, employees, and communities.

Job Summary: The Activation Team Executive plays a crucial role in our sales division by contacting newly onboarded customers and encouraging them to use our products. This position is responsible for generating revenue by converting new customers into active traders.

Key Responsibilities

  • Contact newly onboarded customers via phone calls, emails, or other communication channels.
  • Educate customers about our trading platform, services, and benefits.
  • Encourage customers to use our products and provide assistance as needed in understanding their usage.
  • Build and maintain strong relationships with customers to enhance their trading experience.
  • Gather feedback from customers regarding their trading experience and relay it to the appropriate departments for improvement.
  • Meet or exceed daily, weekly, and monthly targets for customer activation and revenue generation.

Qualifications

  • Any graduate or post-graduate
  • Proven experience in sales, customer service, or a related field.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Knowledge of financial markets, trading, and investment products is preferred.
  • Fluency in English and Hindi.

Benefits

What we offer :

  • An unbiased, inclusive work culture that thrives on collaboration and high performance
  • Opportunities to drive career development through professional development and path-breaking innovation.
  • A competitive compensation package with a best-in-class 360 wellness program covering Mental, Financial and Physical Health.


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