Managed Services Consultant

Location

Bangalore | India

Job description

PLANVIEW INDIA PRIVATE LIMITED is looking for Managed Services Consultant to join our dynamic team and embark on a rewarding career journey

• Client Consultation: Serve as the primary point of contact for clients utilizing our managed services
• Conduct initial assessments to understand client needs, requirements, and objectives
• Provide expert advice and recommendations on the selection and implementation of managed services solutions to meet client goals
• Solution Design: Collaborate with clients and internal teams to design customized managed services solutions tailored to their specific needs
• Develop service-level agreements (SLAs), service catalogs, and implementation plans
• Ensure alignment between client expectations and service delivery capabilities
• Implementation Management: Oversee the implementation and deployment of managed services solutions for clients
• Coordinate with internal teams, vendors, and third-party providers to ensure smooth and timely delivery of services
• Manage project timelines, resources, and budgets to meet client requirements
• Service Delivery: Monitor and manage ongoing service delivery to ensure adherence to SLAs and client expectations
• Proactively identify and address issues, risks, and performance bottlenecks
• Implement continuous improvement initiatives to enhance service quality and efficiency
• Technical Support: Provide technical support and troubleshooting assistance to clients as needed
• Serve as an escalation point for complex technical issues and incidents
• Work closely with support teams to resolve issues promptly and minimize downtime
• Client Relationship Management: Cultivate strong relationships with clients through regular communication, collaboration, and proactive engagement
• Serve as a trusted advisor and advocate for clients within the organization
• Identify opportunities for upselling or cross-selling additional services to drive revenue growth
• Training and Education: Conduct training sessions, workshops, and knowledge sharing sessions for clients to enhance their understanding of managed services offerings
• Provide guidance on best practices, optimization strategies, and technology trends relevant to their business needs
• Documentation and Reporting: Maintain accurate documentation of client configurations, service agreements, and support activities
• Generate regular reports on service performance, key metrics, and customer satisfaction levels
• Present findings and recommendations to clients and internal stakeholders as needed

Job tags

Salary