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Senior Manager


EXL IT service management


Location

Noida | India


Job description

Job Description

Position Title, Responsibility Level

Senior Manager-Analyst, CIO Office

Function -

Global Technology

Permanent/ Temporary - Permanent

Span of Control

NA

Location

Noida

Key Responsibilities

Enterprise Digital

  • Participate in the development of technology strategy and roadmap aligned with the organization's long-term strategicobjectives.

  • Collaboratewith sub-functional leads to oversee adoption and create performance standards for planning and executing Technology Operations modernization, Enterprise digital transformation, and Cyber defense initiatives.

  • Play a pivotal role in leading and overseeing complex technology projects from initiation to completion while ensuring the successful delivery with scope, on time and withinbudget

  • Provide strategic direction, guidance, and support to cross-functional project teams fostering a collaborative and high-performing teamculture

  • Execute effective project management processes, monitoring and controlling project variables to ensure successful delivery whileidentifyingand mitigating risks,anddeveloping contingency plans as needed.

  • Collaborate with internal and external stakeholders to define project requirements and expectationswhilecommunicatingprogress, issues, and resolutions at all levels.

  • Implement and uphold quality assurance processes and conduct regular project reviews to assess performance andidentifyareas for improvement.

Digital Transformation Office

  • Lead secondary research on Industry Intelligence andadvisethe CIO office on changing client demand landscape, competitive moves, business growth, and advanced digital technologies architecture and engineering advancements.

  • Partner with Enterprise Architecture and Solution delivery teams to estimate and report on businessimpact andparticipatein periodic governance.

  • Partner with Marketing/Frontend to strengthen the Global Technology Brand and improve the effectiveness of Externalization initiatives.

  • Demonstrateexpertisein content articulation, ensuring clear and concise communication of complex technology concepts and strategies.

  • Apply a deep understanding of business and technology trends to develop forward-thinking strategies that enable digital transformation and enhance organizational performance.

Primary Internal Interactions

  • GlobalCIO, Global Technology and Enterprise Transformation leaders,Chief of Staffs ofCXOsOffice

  • Liaise withBusiness andEnabling functions todrive strategic initiatives andprojects

  • Marketing: Branding, Packaging and Positioning ofEnterpriseSolutions,showcasein Industry and Client Events

  • Techno-Finance: Budget Planning and Variance, InvestmentPrudence,and Prioritization

Primary External Interactions

Analysts, Partner team SPOCs and Vendors


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