Location
Gurgaon | India
Job description
Job Title:
Tech Leads
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Oversee daily operations, ensuring timely issue resolution.
- Provide technical expertise in complex problem-solving scenarios.
- Technical Support to the team
- Technical reviews on cases
- Conduct triages/trainings to upskill new hires and existing resources
- Responsible to create a technical bench strength within the team
- Collaborate within LOBs/PODs in collaboration scenarios
- Interact and host discussions with Client(PTA's)
- Responsible to review and update training curriculum
- Take high visibility and complex escalations
Audit sample cases for compliance check (Timely Closures, Follow ups etc.)
Key skills & knowledge:
- Extensive experience in Active Directory support and administration.
- Experience with ADCS, ADFS.
- Should be a SME of Kerberos, Group Policy, User Logon, AD Performance.
- Proven leadership skills in a technical support environment.
- Strong knowledge of Windows Server operating systems.
- Excellent communication and interpersonal skills.
- Ability to analyze and troubleshoot AD-related issues efficiently.
Education - Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
IND Gurugram SP Info City-Towers A & B
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
Job tags
Salary
