Location
Ernakulam (district) | India
Job description
Job Description
- Provides an efficient and effective process to quickly handle customer inquiries within predefined parameters.
- budget through the use of sales tools and techniques, maximizing accounts production and up-selling following the revenue directions.
- The Sales Executive informs the Management of markets behaviors', image of hotel in the market, potential obstacles or competition threats.
- Ability to close a deal.
- Maintains constant communication with other team members in the department and throughout the hotel as necessary.
- Demonstrates self-confidence, energy, and enthusiasm.
- Has effective public speaking and presentation skills presents ideas, expectations, and information in a concise, well-organized manner.
- Uses effective listening skills.
- Uses problem solving methodology for decision making / follow-up.
- Has personal integrity, manages time well and is highly visible in areas of responsibility.
- Serves as point of contact for customers, hotel and sales organization. Ensures pricing/selling strategies are followed.
- Is able to discuss, plan, finalize, and communicate food and beverage options with customer.
- Suggests positive alternatives and ensures that business booked is within Resort parameters.
- Works closely with Assistant Director of Sales, Sales Executive/Sales Manager (Proactive Sales), and Director of Revenue to facilitate customer bookings.
- Understands and achieves service, catering, and hotel goals.
- Implements turnover meetings with Banquet Team explain and implement Turnover Checklist.
- Develops and maintains all lead, tentative booking files.
- Ensures that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
- Produces proposal, contracts and other related booking tools.
- Prepares all sales documentation accurately.
- Maintains effective filing and trace system.
- Enters and manages tentative events and group room blocks into Opera.
- Ensures that all proposals are sent to the customer within working day.
- Has strong overall sales skills.
- Has effective telephone communication skills
- Understands Group and Catering positions of the hotel.
- Has good knowledge of Opera Catering
- Has a broad understanding of functions and group room space management
- Maximizes revenue by up-selling packages and creative food & beverage
- Understands and achieves team and individual goals
- Has an understanding of need time strategy as developed by revenue management
- Is familiar and knowledgeable of all departments within the hotel.
- Achieves sales objectives and goals as set by the management.
- Is able to maximize revenue by up-selling.
- Assists other Department Managers/Supervisors as needed.
- Completes special projects and/or the other activities as assigned by Director of Sales/ Assistant Director of Sales.
- Maintains high confidentiality in regards to guest privacy.
- Reports any suspicious behaviour of guests and staff to the General Manager and Security.
- Notifies housekeeper regarding lost and found objects.
- Ensures that all potential and real hazards are reported appropriately immediately.
- Fully understands the hotel's fire, emergency, and bomb procedures.
- Follows emergency procedures to provide for the security and safety of guests and employees.
- Works in a safe manner that does not harm or injure self or others.
- Anticipates possible and probable hazards and conditions and notifies the Manager.
Qualifications
- Bachelor's degree in Hotel Management
- Minimum 1-2 years' experience in hotel industry
- Strong organizational and time management abilities.
- Customer-centric mindset with a focus on delivering exceptional service.
- Ability to work effectively both independently and as part of a team.
Job tags
Salary
