#13160 # Service Desk Engineer
Location
Bangalore | India
Job description
Requirements:
- To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills.
- A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
- An ideal candidate should be: Proficient in working with high availability environment along with alignment to process (ITIL) Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work Intuitive with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date in technical knowledge by attending educational workshops, reviewing publications
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
- Good written and verbal communication skills.
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Traveling to the client's location or connecting via a remote link.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
Benefits: Why QualiTest
- Have continuous access to and work with Senior Testing Specialists and Practice Experts
- Be a part of a leading testing company, globally recognized as a Visionary by Gartner Magic Quadrant
- Work with cutting edge technology in a company built by testers for testers, this is what we do!
- As a global company, we offer unique placement opportunities around the world
- Our QualiTesters are the reason for our success, we constantly encourage career development and promote from within
Intrigued to find more about us
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