Customer Service Executive
Intelligent Medical Billing Solutions
Location
Ahmedabad | India
Job description
Company Overview
Intelligent Medical Billing Solutions (IMBS) is a leading player in the medical billing industry with over 10 years of experience. With a strong team, domain knowledge, and technical expertise, we have earned a reputation for accuracy, technical innovation, and customized service. IMBS is a registered company in the USA under the name Revenue Masters Billing Solutions LLC. Our website is
Job Overview
We are looking for a Customer Service Executive to join our team at Intelligent Medical Billing Solutions. As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Ahmedabad, Gujarat, India, with a junior level requirement of 1 to 3 years of experience.
Qualifications and Skills
- 1 to 3 years of experience in customer service or a similar role
- Excellent communication skills with fluency in English (both written and verbal)
- Strong problem-solving and decision-making abilities
- Good knowledge of medical billing and coding practices
- Proficiency in using Microsoft Outlook and other customer service software
- Ability to prioritize tasks and manage time effectively
- Attention to detail and accuracy
- Typing speed of at least 40 words per minute
Roles and Responsibilities
- Handle incoming customer inquiries regarding medical billing and coding
- Provide prompt and accurate responses to customer queries via phone, email, and chat
- Assist customers with billing and payment-related issues
- Coordinate with internal teams to resolve customer issues
- Maintain a high level of product knowledge to provide effective customer service
- Follow company policies and procedures to ensure customer satisfaction
- Ensure timely and accurate documentation of customer interactions
- Identify and escalate priority issues to the appropriate department
- Strive to meet or exceed customer service quality goals
Job tags
Salary
Rs 25000 - Rs 40000 per month
