Skylark Hr Solutions Private Limited
Location
Bangalore | India
Job description
• Technical Help Desk support (L1).
• Min 2+ / 3 years relevant experienced technical support. The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers. • Experience in Voice / Chat and email Support (US client). • Strong customer service & Handling skills. Responsibilities: • Excellent written and verbal communication skills. (Language/Grammar Proficiency). • Answer phone calls / emails, and chat messages from clients regarding technical issues. • Ability to work independently and as part of a team. • Troubleshoot software and hardware problems. • Proficiency in Microsoft Office Suite. • Escalate complex issues to the appropriate team members. • Familiarity with ServiceNow Ticketing tool. • Document all customer interactions in the ticketing system. • Knowledge of common technical troubleshooting tools and techniques. • Stay up to date on the latest technical developments. • Knowledge of ITIL Framework is Required • Provide excellent customer service.Job tags
Salary
