Location
Guwahati | India
Job description
Company Description
.Be a part of global community in hospitality industry.
.Learning and growth opportunities.
.Wide range of employee related benefits.
.Get a opportunity to be a part of Heartist culture.
Job Description
WHAT YOU WILL BE DOING:
- Deliver strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operations for Rooms Division including Front Office, Housekeeping and Spa.
- Strive to achieve optimum operating results while providing guests with the highest level of service and satisfaction
- Demonstrate and communicates key drivers of guest satisfaction for brand's Target Customers.
- Ensure guest oriented & innovative operations approaches to ensure high standard of services for guests.
- Drive Voice of Guest Score and Guest satisfaction as a key deliverable with an emphasis on generating innovative ways to continually improve results.
- Drive Loyalty and ALL results of the hotel.
Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:
- Minimum 8 to 10 years of experience of which at least 2 years in similar role.
- Strong Operational/Technical Knowledge.
- Successful Pre-opening experience & records a distinct advantage
- Strong process orientation
- Strong Leadership abilities and organizational skills
- Entrepreneurial, thinks out of the box
- Able to drive change and look for operational efficiencies/synergies across the network
- Go-getter comfortable taking ownership of projects and expanding scope of responsibilities.
Job tags
Salary
