Sapwood Ventures
Location
Pune | India
Job description
JOB TITLE Key Account Manager - Americas
DEPARTMENT Sales REPORTS TO Sales Manager JOB SUMMARY :- At Stuba, we believe people are our key asset and with our ambitious growth plans we need to ensure that we have a dedicated and experienced account manager professional to build relationships with key clients from Americas, identify opportunities to grow existing business, act as a main point of contact for the client and maintain knowledge of current market conditions.
- To be successful in this role, the applicant requires excellent communications skills, and effective relationship building talent. A proven track record of managing portfolio of clients and exceeding monthly targets with experience in international sales, account management and customer satisfaction.- Past or current experience working with a B2B company, hotel, a travel company, or in Americas market will be an added advantage. The role calls for a consultative rather than hardcore sales mindset.
REQUIRED AND DESIRED EXPERIENCE - Masters in marketing or similar discipline - Prior experience in handling Americas region and clients will be an advantage - Minimum 2 years of experience of Account Management and understanding the function - Excellent verbal and written communication skills - Strong interpersonal skills and customer satisfaction mindset - Intermediate in using MS-Office tools, CRM tools and internet savvy - Good knowledge of international market - Excellent in research and analysis KEY TASKS AND RESPONSIBILITIES - Manage and own portfolio of key accounts of company from Americas region - Encourage and promote Stuba offerings and educate clients on the full use of our product - Building strong product expertise and providing training & ongoing support to clients as required. - Proactively call and follow up with clients. Communicate with them regularly by phone, email, or other communication channels - Create, maintain, and find up-selling opportunities within the designated market or portfolio of accounts and exceed monthly/quarterly/annual targets - Actively engage with clients to fully understand their business needs, identify, and build new business opportunities - Develop a strong business relationship with key decision makers and influencers to encourage them to use our product Human Resources - Provide feedback and advocacy on customer pain-points to internal teams. Liaise with the internal teams, find solutions as required to ensure smooth running of all client interactions - Be focused, proactive and have problem solving mindset to help clients and teams - Identify trendsetter ideas by researching industry trends - Ability to work in different time zones to interact with clients depending on the business requirements PLACE OF WORK AND WORKING HOURS Pune, India Mon & Fri - WFH Tue, Wed and Thu - WFO Indian OR European Business Hours.Job tags
Salary
