Aramex
Location
Jordan | India
Job description
Job Responsibilities
Product Support:
• Provide prompt and effective technical support to customers using Ecommerce Plugins, addressing their inquiries, troubleshooting issues, and ensuring a positive customer experience.
• Collaborate with the development team to identify and prioritize bug fixes and improvements based on customer feedback and user needs.
• Create and maintain comprehensive product documentation, including user guides, FAQs, and troubleshooting resources.
Product Development Collaboration:
• Work closely with product managers, developers, and designers to assist in the planning, design, and development of new Ecommerce Plugins features and enhancements.
• Participate in requirement gathering sessions and translate customer and market needs into actionable product requirements.
• Assist in user acceptance testing (UAT) and quality assurance processes to ensure the plugins meet high standards of functionality and usability.
Cross-Functional Collaboration:
• Collaborate with marketing and sales teams to provide product insights, support marketing campaigns, and contribute to the creation of sales collateral.
• Communicate effectively with engineering, design, and QA teams to ensure alignment on product goals and successful execution of development tasks.
Competitor Analysis:
• Stay updated on industry trends, competitor products, and market dynamics related to Ecommerce Plugins, and provide insights to guide product strategy.
Process Improvement:
• Identify opportunities to streamline and optimize internal processes
Job Qualifications
• 0-2 years of product management experience building supply solutions for logistics or E-Commerce business verticals.
• Familiarity with Ecommerce platforms and plugins. Mainly Shopify, WooCommerce/WordPress, Magento, OpenCart, PrestaShop, BigCommerce.
• Able to work in a dynamic and changing environment
• A proactive attitude is necessary.
• Excellent at troubleshooting and problem-solving
• Believe in a good customer experience and be a customer champion
• Strong task and result-orientation
• Knowledge of different types of software testing.
• Analytical and conceptual thinking skills.
• Team spirit and strong communication and presentation abilities.
• Familiarity with agile methodologies.
• Detail-oriented, organized, and able to manage multiple tasks concurrently.
• B.Sc. or higher in MIS, BIS, AIS, Software Engineer, Computer Engineering
• Agile, product and project related certifications is a plus
Job tags
Salary
