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Location

Pune | India

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Job description

• The candidate will be supporting the team and will be working with the social media marketing teams to support social media across Smart Ship Hub handles and platforms
• This will be end-to-end social media support encompassing all elements of modern-day social media management at a global organization
• The position is for a Social Media Community Manager
• The Community Manager will be responsible for managing the brands social media channels and communities, engaging users, and ensuring growth across these channels
• The candidate will need to actively engage with the business, and other teams to efficiently and timely manage these channels
• This position has top line responsibilities to ensure Demand Generation , Higher number of Prospective customer connects , Higher in bound leads, Brand recognition across key online platforms such as LinkedIn

Key Responsibilities:

• Ensuring scheduled (daily, weekly fortnightly) activities are taken for specific geography such as Europe, MEA, Asean, North Americas, Japan.
• Work on daily monitoring and engagement of the Smart Ship Hub accounts
• Ensuring content availability competing with the best in the market. Content would include written posts, images, videos , interviews and entire range of competitor benchmarking activities
• Moderate and respond to community activities
• Be updated with the competitors social media channels and content flow
• Define engagement strategies to grow communities on various social media channels
• Connect with the brand and other teams as part of the process
• Understand, support, implement, and adhere to the quality standards and procedures established by Smart Ship Hub and branding guidelines
• High level of engaging content distribution through blogs, LinkedIn, Yourtube, Twitter, Facebook and other channels
• Be proactive in foreseeing potential challenges and propose solutions

Skills Attributes for Success:

• Must have worked on each of the areas mentioned above in Key Responsibilities.
• Must have experience of promoting, marketing internationally/ globally (This is a must have requirement)
• Outstanding written and oral communications, a generous aptitude to learn the organizations pattern of communication and our client's motivation ( Outstanding communication : verbal and written is a must have requirement )
• Ability to build strong relationships with multiple stakeholders across all levels and backgrounds
• Strong organizational skills and experience working on multiple projects simultaneously
• Up-to-date understanding of content trends of all the major social media networks (Facebook, Twitter, LinkedIn, Instagram, YouTube)
• Experience with Social Media Management Systems.
• Adept with the ORM skills and experience in engaging with users on social media
• Experience working with website content management systems (WordPress, Adobe Experience Manager etc.)

To qualify for the role, you must have:

• Experience in key topics emerging in the consultancy and digital landscape
• Knowledge and expertise in digital marketing

Ideally, youll also have:

• Ability to hit the ground running and pick up new projects and processes quickly
• Experience working successfully within a complex matrix structured organization is essential
• Experience leading a team of social media specialists
• Experience in coordination stakeholder management
• Knowledge and experience in influencer marketing

Technologies and Tools:

• Experience with Social Media Management Systems (e.g., Sprinklr, Hootsuite, Brandwatch, etc.)
• MS Office Word, PowerPoint, Excel
• Tracking social media insights through dashboards like Sprinklr, Facebook insights, Twitter insights, Adobe Experience Manager, etc

What We Look For:

• Proven passion and extensive knowledge of social media
• Ability to think critically, analyze information, and make actionable recommendations
• Demonstrated skill in multi-tasking in a fast-paced, changing environment. Working across time zones and ability to put that much extra will be appreciated and is part of the role.
• Understand, support, implement, and adhere to the quality standards and procedures established by Smart Ship Hub, including verbal and branding guidelines
• Working in international and diverse, cross-cultural environments
• Experience working from office, remote locations, handling multiple teams and ability to be available for business escalations any time as per situation demands.

Compensation:

• Matching the best in the industry for the most capable candidate.
• Healthy bonus and performance linked pay outs for those who scale up the business in listed KRAs.
• Opportunity to move laterally in other positions across Pre sales, Sales and Customer Relationship mgmt. for our global customer base.

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Job tags

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Salary