Customer Support Executive
Location
Chennai | India
Job description
Company Description XA Group, headquartered in Dubai, is a leading innovator in the automotive industry. We specialize in providing cutting-edge Aftersales Solutions through a Software as a Service (SAAS) platform across the Middle East, South Asia, and Europe. Our India office is situated in Sector- 62, Noida, UP. Our full-stack solutions cover all aspects of the aftersales process to benefit various stakeholders in the automotive industry, including customers, Bodyshop networks, OEM dealers, and insurance providers. We leverage advanced technologies such as AI and IoT to create digital solutions that revolutionize the automotive industry.
Role Description:
- An after sales support provider
- A training Facilitator to create, organize and deliver training to the body shop advisors & managers on the software solutions provided
- Keep track of the training schedule, ensuring timely arrival at training sessions
- Develop regular reports to evidence training and improvement in training
- In addition to this, maintaining records of attendance, feedback and materials
- Creates materials for the training sessions. Measures training effectiveness based on usage validation and feedback
- Providing continuous support, Training facilitators must provide support for learners before, during, and after the training sessions
- Subject Matter Expertise: Maintain up-to-date knowledge of industry trends, best practices, and emerging technologies related to the workshop topics
- Flexible & open to travel at multiple locations on day-to-day basis
- Multi-Lingual would be an added advantage
- Open & flexible in adopting new software technologies & learning's, thereby skilled to impart the same across the region
- Automobile background or experience of working in a body shop, would be an added advantage
This is a full-time role for a Customer Support Executive. The Customer Support Executive will be responsible for providing excellent customer support to users of our SAAS platform through direct channels, ensuring customer satisfaction, managing customer service requests and tracking issues, and providing technical support to customers.
Qualifications:
Minimum graduation required, Bachelor's degree in Business Administration, Computer Science, Information Technology, or related field would be preferred.
Experience of 1-4 years in Customer handling.
Excellent communication skills with good command over regional language.
Presentable and pleasing personality.
Strong problem-solving skills and ability to handle customer complaints in a calm and professional manner.
Ability to multitask and manage several customer requests/tickets simultaneously.
Experience with customer service and support.
Experience In The Automotive Industry Will Be Preferred. No bar for deserving candidate.
Job tags
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