Chandigarh University
Location
Sahibzada Ajit Singh Nagar | India
Job description
Lead a team of customer service reps and provide quality customer support and services via Outbound Calls, E-mails, and Chats
Carry out supervisory responsibilities for the process and answer incoming calls, e-mails, and chats while responding to customer's queries or issues
Deliver internal and external reporting dashboards
Provide resolution for all people and client-related issues while doing on-the-feet thinking
Identify process loopholes and suggest improvements
Ability to clearly interpret the management needs and deliver as per expectations
Be available as per business requirements and show flexibility in work hours
Research, identify, and resolve customer complaints using applicable procedures
Follow up with customers where necessary via outbound calls or e-mails, whichever is applicable
Recognize, document, and alert the management team of trends in Calls, Emails, and Chats
To ensure desired customer delight by providing satisfactory response to customer interaction. Manage Customer Interactions through chat Inbound & outbound (voice contact) through his/her team for the various services. Creating an inspiring team environment. Evolve more effective work processes for improving customer interactions. Constantly monitor & review performance metrics for achievement of objectives.
Skills Required : Must be graduatedJob tags
Salary
