Lead Systems Administrator

Location

Bangalore | India

Job description

Maintenance and support

• Manage ongoing changes to application configuration, including but not limited to system integrations, apex code, visual force pages, process builders, workflows, approval processes, and custom fields.
• Manage security, user roles and permissions and access changes within Salesforce.
• Manage testing and deployment cycles and own the execution of the Salesforce change management process (both Salesforce upgrades and internal development).
• Support data migration, data structuring and cleanup.
• Manage the ticketing queue and backlog to ensure that operating level agreement (OLA) expectations are being met in support of the business, including initial response time and resolution time.

• Create systems documentation including business requirements documents, functional and technical designs, user manuals, test scripts, test plans and training materials.
• Serve as the internal subject matter expert on all items related to Salesforce.
• Coordinate and perform in-depth tests, including user acceptance testing and signoff by business stakeholders, for enhancements to the system.
• Support the integration of Salesforce with other platforms, including NetSuite and our TIBCO integration layer.

Manage systems audit tasks as related to regulatory and annual audit requirements

• Owner of the ITGC activities for Salesforce system around access control and change management.
• Implement and adhere to internal controls and support external auditors through walkthroughs and documentation requests.

System enhancement and business process improvement support

• Partner with the business users to review current Salesforce functionalities and identify areas for improvements/enhancements.
• Use a consultative approach to interpret and understand business needs in support of business requirements submitted by stakeholders. Translate functional requirements into technical requirements, including configuration and coding (as necessary).
• Partner with internal stakeholders to prioritize enhancements and lead the execution of those implementation projects, including any third-party work in Salesforce.
• Support a variety of projects such as acquisitions (M&A activities) and system integrations as the Salesforce subject matter expert (e.g., creation of a new solution affecting both Salesforce and NetSuite).
• Perform general and specific Salesforce configuration and customization as needed.
• Identify opportunities for automation to increase quality and efficiency of processes.
• Address the business users' needs for custom report creation and make recommendations to transaction recording processes to capture the appropriate data fields within Salesforce.

Qualifications

• Salesforce Certified Administrator and Salesforce Certified Platform Developer I or II required
• The following Salesforce Certifications desired:
• Salesforce Certified Platform App Builder
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Application Architect
• Salesforce Certified Data Architect
• 6 years of experience with Salesforce CRM (Customer Relationship Management) administration, configuration, and development
• Willingness to overlap US Pacific time zone hours
• Bachelors Degree in Computer Science, Engineering, or related technical field preferred
• Hands on knowledge of CPQ with ability to troubleshoot and define and implement technical requirements for enhancements to existing funtionality
• Excellent written and oral communication skills while maintaining objectivity and proper understanding of a problem or situation when placed under stressful conditions
• Excellent listening and interpersonal skills with ability to professionally interpret and explain complex concepts and build strong relationships and confidence across functions from the individual user to the executive level
• Ability to research and analyze information from a variety of sources to determine the best path forward.
• Ability to make recommendations to effectively resolve problems or issues using judgement that is consistent with company standards, practices, policies, procedures, regulations, or government laws
• Excellent analytical, mathematical, and creative problem-solving skills with a keen attention to detail
• Works well in a highly collaborative, team environment
• Self-motivated learner that consistently strives to develop additional skillsets and can pick up software, data, process, and company knowledge in a hands-on fashion
• Ability to effectively prioritize and execute tasks and manage time effectively in a high-pressure environment, balancing competing objectives
• Strong customer service orientation
• Experience with Software as a Service (SaaS) environment
• NetSuite, FinancialForce, TIBCO, Adaptive Planning and business planning tools experience also a plus
• Ability to write Apex code and train users
• Strong understanding of business processes and requirements and process improvement methodologies

Job tags

Salary