eMedEvents
Location
Secunderabad | India
Job description
Job: Customer Support Executive
Shift : 11PM to 7 AM (Monday to Friday)
Roles and Responsibilities
1.      Responding to customer inquiries, concerns, and complaints through various communication channels such as phone, email, chat, or social media.
2.      Handling incoming calls from customers inquiring about products, services, or addressing issues.
3.      Making outbound calls to follow up on customer inquiries, gather feedback, or provide information.
4.      Providing information about products, services, and company policies to customers.
5.      resolving customer issues or complaints in a timely and efficient manner.
6.      Collaborating with other departments to address and solve customer problems.
7.      Maintaining a deep understanding of the company's products or services to provide accurate information to customers.
8.      Recording and documenting customer interactions, transactions, comments, and complaints for future reference and analysis.
9.      Communicating effectively with customers to ensure a positive and professional customer experience.
10.  Collaborating with other customer support team members to share knowledge and experiences.
11.  Managing and prioritizing workload to meet customer service goals and response time targets.
12.  Adapting to changes in products, services, or procedures and incorporating these changes into daily work routines.
Job tags
Salary
