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Customer Support Executive

Dextra Labs

Location

Mumbai | India

Job description

Company Description

Dextra Labs is an AI-focused firm located in Mumbai that leverages data to generate insights for quantifiable decision-making. Our innovative solutions across different domains empower organizations to make quantifiable decisions for streamlined processes, better brand reputation, and enhanced customer satisfaction.

Role Description

This is a full-time on-site role for a Customer Support Executive. The Customer Support Executive will be responsible for providing online technical and non-technical support to clients, maintaining customer satisfaction, and resolving customer issues using available resources.

Qualifications
  • Customer Support, Customer Satisfaction, and Customer Service skills
  • Online Support and Technical Support skills
  • Excellent communication skills and ability to provide clear and concise instructions
  • Aptitude to learn technical concepts quickly and ability to troubleshoot technical problems
  • Attention to detail, and ability to work independently and as a team member
  • Bachelor's degree in Computer Science, Engineering, or related field preferred
  • Proven experience as a Customer Support Executive or similar role preferred

Job tags

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