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Manager - EMS


Talent Socio


Location

Delhi | India


Job description

Overview

Our client is a leading PAN-India based profitable and growing Technology Solution Provider in the ICT space with 500+ happy employees. Built on a value system to ensure Customer Delight and efficient knowledge-based delivery system, for the last two decades – continues to deliver innovative, customized, competitive products and solutions based on the latest technologies in IT and Telecommunication space.Since inception, our team have been on the cusp of emerging technologies that help customers lower overall costs and improve productivity. Our competency is in architecting and deploying secure Enterprise Networks, Data Centre Builds, Audio-Video Integration Solutions, Command and Control Centers that consolidates, integrates and enables management of Information for mission critical applications.In the last few years, our client has built immense expertise to deliver O&M and Application Management services across India on cutting edge Technologies. We continue to maintain globally benchmarked SLAs for leading carriers and enterprises for their multiyear contracts with us.

Requirement & Responsibilities

  • Hands on experience in setting up EMS tools and analyzing reports generated from EMS tools
  • Experience in understanding and analyzing various log formats from various sources
  • Understanding of network traffic and be able to analyze network traffic introduced by malware.
  • Thorough understanding of Windows and Linux Internals.
  • Experience in conducting trend analysis, analyzing threats, detecting host and network-based nonconformity against the defined conformed controls.
  • Experience in interpreting the information collected by network tools (e.g. N ping, ipconfig, traceroute, tracert, nslookup, netstat, hostname, etc.)
  • Competancy to provide highly specialized technical advice concerning configuration and implementation of metric gathering methodology for monitoring IT facility equipment, applications and services and implementation
  • Experience to Design, build, and implement network systems, identify and perform required configuration changes
  • Must have a good understanding of monitoring architecture, topologies, information technologies service management (ITSM) bets practices and Application / Infrastructure monitoring best practices.
  • Liaise with the L2 support personnel for the call information and resolution
  • Provide daily summary reports of events and activity as relevant to the existing practices
  • Experience to troubleshoot network, systems, and application performance system when necessary and provides empirical data and recommendations to improve performance

Requirements

  • Minimum 10 years' experience with 5+ years in Enterprise Management System.
  • Thorough expertize of operationalizing, configuring, upgrading and working on following Microfocous tools:
    • Service Manager
    • Operation Bridge Reporter
    • UCMDB
    • Universal Discovery Flow Probe
    • Asset Manager
    • NNMi
    • Network Automation
    • NPS (iSPI performance for Metrics)
    • RUM Engine
    • RUM Sniffer Probe
    • BPM
    • Omi
    • Sitescope


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