Location
Gurgaon | India
Job description
AM - BFS033145
With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Assistant Manager, Customer Service (Voice)
Responsibilities
- Ensure to meet Service Levels Agreement results (daily/weekly/monthly)
· Act as Subject Matter Specialist for the Customer Service (Voice) process, complete know how and understanding of the value chain
- Ensure compliance with the established internal control procedures
- Make calls to customers to learn about & address their needs, complaints or other issues with product/services.
- Engage in active listening with Customers, confirming or clarifying feedback information & diffusing upset customers.
- Identify & escalate priority issues.
- Resolve complex client situations by applying demonstrated knowledge & skills generally acquired through job experiences
- Ensures accurate & timely completion of transactions to meet or exceed client’s SLA.
Qualifications we seek in you
Minimum qualifications
- Any Graduate may apply
- Relevant experience in Customer Service domain
- Demonstrated computer skills
- Solid Communication skills
- Solid customer service skills
- Excellent verbal communication, Interpersonal, Analytical Skills & highly proactive in approach
- Establish & Manage client relationship through regular engagement with the client.
- Pro-actively identify the issues or client needs and act.
- High customer service oriented
- Understanding of Visual Basics (Preferred)
Shift
- Working for the US Client.
- Evening Shift: 5:30PM -2:30AM IST
Job tags
Salary