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Location

Mumbai | India

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Job description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

MESSAGING TEAM
• Day-to-day operational support for Microsoft Office 365, including Exchange Online, SharePoint Online, Microsoft Teams, and other Microsoft 365 services
• Unified Communications / Messaging / Collaboration technical background
• Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices.
• Provide technical support and assistance to end-users of Microsoft Office 365
• Troubleshoot and resolve technical issues related to Office 365
• Maintain and support Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure

• Daily user support for all End User Computing including maintenance and support.
• Provide effective and efficient support to our users while logging this information in our Service Desk ticketing tool.
• Field incoming help requests from end users via telephone, e-mail and ticket logging system in a courteous manner.
• Ensure that Service Desk policies and procedures and best practices are implemented and adhered to, particularly our change, problem and incident management procedures (based on the ITIL v4 standards).
• Ensure that all calls and issues are dealt with in a timely and efficient manner.
• Evaluate documented resolutions and analyse trends for ways to prevent future problems.
• Identify and learn appropriate software and hardware used and supported by the organisation.
• Field incoming help requests from end users via telephone, e-mail, portal and ticket logging system in a courteous manner.
• Escalate calls to the relevant work stream in a timely manner.
• Report all suspected information security incidents and breaches
• Understand and adhere to all established CTM and IT policies, standards and procedures, especially Information Security policies and operational procedures.
• Troubleshoot Handoff & access related issues
• Following the asset management procedure, ensure Assets are correctly logged and accurately maintained.

Expectations

• Good working knowledge in Microsoft modern workplace and O365.
• Must have good knowledge of Azure AD and related technologies.
• Effective Business Communication both written and verbal
• Attitude to feedback / willing to learn
• Positive attitude to adapt to new technologies / roles
• Team Player
• Active listening and probing skills
• Understanding of Azure and M365 Component areas and business knowledge of it Artificial Intelligence, Cloud Operations, IoT, Endpoint Management, Data Migration, Teams, Server, Machine Learning, Compute, DevOps, Containers, Identity Management, Databases, InTune, M365, Dynamics CRM, PowerAutomate, PowerBI, PowerApps, Stream, WIn10, Media, Mixed reality, Mobility, Web, Messaging Systems, Messaging Channels, Systems Management, Messaging Routing, SQL, Containers, Companies, Integration, Cloud Adoption Framework, PowerShell. MCAS, Sentinel, Lighthouse 

Qualifications

• Experience with Office 365 and Azure, as well as experience with PowerShell scripting
• Experience with 3 to 5 Years in same or related
• Preference for Domain specific certifications such as, Messaging, Identity Management, Compliance, etc.
• 3 -5 years of experience in maintaining Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure
• Proficiency in Exchange, Active Directory, Azure Active Directory, Office 365, and certificates (public and private PKI), DNS, TCP/IP and routing, SIP fundamentals

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Salary