Renovision Automation Services Private Limited
Location
Goa | India
Job description
Job Description:
1. Deskside Support Services
· Troubleshooting desktop / laptop OS issues
· Support for standard software issues
· Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.
· Installation / re-installation / configuration of systems, printers, scanners.
· Configure desktop and laptop as per the desktop/laptop standardization policies of customer.
· Installation / re-installation / configuration of in-scope client software / applications
· Installation / configuration of e-mail clients
· Troubleshooting e-mail client related issues
· Troubleshooting printer / scanner related issues
· Troubleshooting issues related to standard office software's (MS Office Word, Xls, PowerPoint etc.) and internet client
· Support for local area network issues (LAN), DHCP client
· Install antivirus software and check virus definition auto updates
· Install approved patches onto desktops / laptops.
· Configure Print Queues for Servers / Users / Groups
· Troubleshoot print queue related issues
· Configure appropriate rights and permissions for accessing printers
· Remove virus from respective desktop / laptop with the antivirus software
· Call Logging as per Vendor processes and coordinate till resolution / service restoration as per the vendor committed SLO. Follow vendor escalation matrix and in case of any deviations escalate the same to Client's SPOC
· Maintain details of the various vendors with details like contact persons, telephone numbers, escalation matrix, SLA Information
· Co-ordinate with vendor for dispatch of devices to respective service Depot for repair service – e.g.:-Desktop / Laptop Hardware
· Managing the hardware inventory and related transactions
· Shared required reports with Mukand team as & when required.
Job tags
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