Location
Hyderabad | India
Job description
Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job DescriptionWhat you get to do in this role:
· Provide support to Trainers and Users of various platforms
· Collect, solve and streamline incidents and requests from the Cloud Labs user community.
· Work with a cross functional team of development and delivery resources, supporting and automating classroom environments.
· Work proactively and collaboratively with consumers of the Cloud Labs automation framework to provision and deprovision environments.
· Foster relationships with key stakeholders helping to establish strategic insight into growth and maintenance of the automation platform.
· Design and document solutions to common issues. Analyze incidents and work to elevate how to reduce common issues by creating knowledge articles and instance improvements.
· Manage and deliver communications with key stakeholders.
· Provide continual assessment and improve program effectiveness and quality.
QualificationsSkills and experience required for this role:
· Development background in scripting with a focus on JavaScript.
· Experience in how to innovate, design and improve processes.
· ServiceNow Platform, Cloud Management, and Orchestration experience.
· Amazon Web Services and Azure experience.
· Strong Linux and Linux Scripting experience.
· Windows and PowerShell scripting.
· Self-motivated working Independently or collaborative.
· Self-seeker looking for ways to innovate and improve current standards.
· Organized with a strong attention to detail and accuracy.
· Familiar with key performance indicators (KPI) and how to design reports.
· Ability to manage project deadlines and tasks.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected]for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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