Location
Delhi | India
Job description
Job Description/Guideline:
Position Title:
Operations Executive in Spanish language Office/Department: Operations
Position Reports To / Supervisor: Operations Supervisor
Location: South Delhi
Job Description:
The Operations Executive will report to the Operations Supervisor and support the operations team
in providing the highest level of customer service while contributing to an efficient operation.
Job Accountability:
• Following up and resolving clients' booking inquiries coming in through different
communication platforms
• Ensuring that all the bookings, booking amendments, drivers and suppliers are uploaded
on Koi B2B portal
• Coordination with suppliers to confirm services/bookings and making sure the rides are
scheduled and dispatched on time
• Maintaining topmost quality for all rides to provide services which meet standards and
policies of Koi
• Resolving escalations from suppliers, customers and clients on calls and other
communication platforms
• Managing driver fleet wherever applicable and assuring an efficient dispatch of the fleet
Competencies and Skills:
• Strong fluency with Excel and MS Office
Essential Qualifications:
• BA, BS, or B.Com degree required or equivalent
Preferred Qualifications:
• 3+ years of experience in Operations (Logistics/Back-office/Support Team) or 3+ years
of experience in the Travel Industry
• Proven work experience in hospitality or Customer Service role
• Self-starter with excellent interpersonal communication and problem-solving skills
The principal responsibilities listed above are intended to provide guidelines and directions as to
your specific role within KOI. As such, please remember that as the needs of organization
develop / change, it may be necessary to modify or amend the responsibilities listed.
Job tags
Salary
