Synergy Resource Solutions
Location
Ahmedabad | India
Job description
Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.
Out Client a leading Baby Products Online E-commerce Trading company located at Ahmedabad requires:
Position: Customer care executive
Qualification: Any graduate
Experience: Minimum 1 years in Customer Service
Job timing: 9:30 AM to 06:30 PM (Monday to Saturday)
Gender: Any
Job Details - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Manage of incoming/outgoing calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Resolve customer complaints via phone, email, mail or social media
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunction.
- Greet customers warmly and ascertain problem or reason for calling
- Other duties as assigned.
Who will be a good fit for this role:- A candidate having experience in Customer Care - Calling or Chat process only having very good English communication skills.
Benefits for their employees: -- Mediclaim for employee along with spouse and child (upto 2)
- Personal accidental Insurance of employee
- No sandwich leave policy
- flexible working hours
- Performance Bonus to Best performers in every quarter
- Paid Maternal & Paternal leaves
- Yearly performance appraisal
- All perks and Leaves are given from the day of joining , No restriction during probation period
- Fun employee engagement activities every month
- CSR activities done on monthly basis
- Employee Birthday and Work Anniversary Celebrations
- Employee friendly culture to encourage good work life balance
If interested, Please share your updated resume at [HIDDEN TEXT] with details of your present salary, expectation & notice period.
Job tags
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