Expert Staffing Solutions (ESS)
Location
Gurgaon | India
Job description
Company Description
WNS (Holdings) Limited (NYSE: WNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description - This is an example for reference, kindly edit basis role requirement**
Following prescribed Client processes, Cancellation, Schedule change, Name change, Luggage – EMD and Seats.
Updating all relevant systems providing appropriate notes when required.
Queue placements of PNR to relevant data queues for further action.
Engage with Team Leads, Trainings and QA to develop skills, understand and deliver team goals.
Liase with all relevant departments to resolve customer issue.
Monitor and action assigned queue.
Perform all duties withing team and personal targets.
Qualifications - This is an example for reference, kindly edit basis role requirement**
Any Undergrad / Grad / Post Grad
Additional Information - This is an example for reference, kindly edit basis role requirement**
Travel Experience Preferred Excellent communication Skills verbal & written (Neutral English)
Good Computer and Operating System skills.
Graduate freshers can apply
Ug With Minimum 6 Months Of Experience Is Required Should be ok with working in 24* 7 environment.
Skills: customer success,travel agent,international bpo,voice process,customer support,
Job tags
Salary
