VP of Customer Success

Location

Work from home | India

Job description

As a VP of Customer Success You Will:

Plan, build and lead a new Customer Success team at MANTL, integrating with our existing Account Management function, and managing the relationships and commercial success of our diverse and growing customer base of Regional and Community Banks and Credit Unions. You and your team will build high fidelity, consultative engagements with our customers, maintain executive and operational customer relationships - with success measured in gross/net revenue retention, logo retention, add-on sales (whether directly owned or through partnership with our existing Sales team) and overall customer engagement.

You will build strong internal partnerships at MANTL with our Product, Sales, Service Delivery and other divisions within the company to drive successful customer outcomes. You will be a stronger leader in bringing the voice of the customer to bear on decision making across the company. You will partner with the Chief Customer Officer on bringing our user community and customer advisory board to life.

About You: 

• You have a passion for building reliable, scalable, right-sized, and well-documented systems and services for supporting MANTL's products, as well as an interest in exploring new technologies
• Be a strong team player - with a focus on what gets accomplished over who gets the credit
• An experienced and empathetic people leader who cares about building diverse teams with multiple strengths and passions
• A passion for the customer and relationships

We Are Looking For: 

• 10+ years overseeing Customer Success, Account Management, and/or Sales
• Proven ability to deliver customer success using multiple approaches (ie, high-touch, low-touch, tech-touch)
• Experience establishing and managing C-Suite relationships
• Knowledge of banking or fintech is a plus
• Willingness to travel up to 50%

What We Offer:

• Competitive salary ranging from $250,000 to $265,000 depending on overall experience and level.
• Equity
• 100% covered medical, dental and vision insurance for employees & 50% coverage for families
• Unlimited PTO
• Remote setup allowance of $400
• Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
• Mental health and wellness programs
• 100% Remote
• And more!

Who is MANTL?

MANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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