Acube Management Institute
Location
Siliguri | India
Job description
Minimum 2-5 years of experience in Front Office.
Degree/Diploma in Hotel Management or related field (Optional).
A good level of knowledge and hands-on expertise relevant to the subject and professional area.
Responsibilities:
Front Office Training:
Conduct comprehensive training sessions on front office procedures, guest services, and hospitality standards.
Develop detailed lesson plans, including objectives, learning outcomes, and assessments.
Organize practical demonstrations and hands-on training sessions for front office tasks.
Housekeeping Instruction:
Deliver training on housekeeping principles, including cleaning techniques, room setup, and maintenance standards.
Collaborate with curriculum developers to enhance training programs and course materials.
Stay current with industry trends and updates to ensure training relevance.
Skill Assessment:
Evaluate trainees skills and provide constructive feedback for improvement.
Design and administer practical and written exams to assess trainees knowledge and competence.
Mentorship:
Serve as a mentor to trainees, offering guidance on career development, work ethic, and professionalism.
Encourage trainees to develop creativity and innovation in their roles.
Safety and Hygiene:
Instill best practices for cleanliness, sanitation, and safety in front office and housekeeping tasks.
Ensure trainees understand and follow proper safety protocols.
Communication:
Foster clear communication with trainees, addressing their questions and concerns.
Collaborate with other faculty and staff to coordinate activities and support trainee success.
Role Model:
Set a positive example of professionalism, customer service, and passion for the hospitality industry.
Inspire and motivate trainees to excel in their roles.
Continuous Improvement:
Participate in faculty meetings and contribute to the improvement of the training program.
Seek feedback from trainees and peers to refine teaching methods.
Skills Required:
Practical experience in the hospitality industry, specifically in front office and housekeeping.
Strong writing and editing skills.
Good presentation and time management skills.
Excellent communication and interpersonal skills.
Ability to work with different teams and leadership styles.
Demonstration of outstanding customer service.
Possess sufficient breadth or depth of specialist knowledge in the discipline to develop teaching and research programs.
Use a range of delivery techniques.
Fair understanding of technical tools such as spreadsheets, word processors, databases, etc.
Knowledge of video conferencing, webinars, data analysis, statistics, and similar tools.
Willing to work non-conventional hours, including weekends and holidays.
Abilities:
Good knowledge of front office procedures, guest services, and housekeeping principles.
Professional disposition with good communication and interpersonal skills.
Ability to work a variety of shifts, including weekends, days, afternoons, and evenings.
Positive attitude and good communication skills.
Commitment to learning and applying personal expertise.
Flair for sharing knowledge and organizing knowledge-sharing sessions.
Job tags
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