Alp Consulting Ltd.
Location
Chennai | India
Job description
RESPONSIBILITY:
Delivering a specific service within the agreed service levels, customer requirements, and in compliance to company policies and directives, and with regulatory and legal requirements. Providing technical expertise and support for the configuration and knowledge management of the service. Coordinating the design/architecture related to the service. Identifying opportunities for service improvements. Collecting feedback and requirements from customers and other stakeholders of the service. To define and agree the requirements with stakeholders for provisioning of the service. Supervise the build-up of required capabilities in close collaboration with our partners. Facilitating effective service monitoring, performance and capacity utilization. To ensure that the knowledge base, configuration management database (CMDB) or equivalent is properly maintained for the service. The focal point for issues related to the service. Collecting service data, statistics, reports for the service, and analyze to suggest improvements to optimizing the service. To ensure adequate communication with the customer(s) for all service-related enquiries and issues. Ensure compliance to appropriate service management processes throughout the service lifecycle. Alignment of technical/solution architecture with agreed standards and policies. Stay on top of the roadmap of the services and communicate relevant information to our users. Continuously upskill and train people on specific topics in hands-on meetings or recorded training sessions. To represent the service across the organization and gatekeeper for ensuring performance, availability and stability for Production environments. To serve as the point of escalation for major incidents.Job tags
Salary
