Associate Online Client Training Specialist

Location

Pune | India

Job description

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

As a Associate Online Client Training Specialist in the Client Service Team, you will Report To: Regional Manager, Client Training Specialists for Pune Location.

What you’ll be doing...

Summary:

Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions and travel, IDeaS has an exciting opportunity for your consideration!

IDeaS, a SAS company, has an outstanding opportunity for an Associate Online Client Training Specialist. As an Associate Online Client Training Specialist, you will be responsible for providing online training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Associate Online Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship.

What you’ll bring to us…

Major Responsibilities:

• Provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials
• Delivery of remote training, coaching and facilitation sessions to individuals and groups using tools such as, Teams, Zoom etc.
• Provide assistance in configuring the IDeaS systems to ensure that the client is able to experience maximum benefit from the installation of the system
• Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture
• Listen and process complex requirements from clients across different cultures and levels within the client’s organization in ‘real time’
• Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines
• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity
• Identification of areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System
• Participation in the development and review of effective training materials
• Provide consultation to hotels in regard to business practices directly related to the use of the IDeaS system
• Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team
• Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows
• Liaison with instructional design and learning management system team
• Performs other duties, as assigned.

Requirements :

• 3+ years of hotel revenue management experience, preferable in a corporate environment
• Working fluency in international business English
• One of the following: o BS or BA in Hospitality Management o Associate's degree in the same fields plus 2 additional years of stated essential qualifications High school diploma (GED) plus 4 additional years of stated essential qualifications
• Training or teaching experience along with strong group training skills • Software training experience
• Experience in working with international audiences
• In-depth understanding of revenue management concepts
• Strong analytical skills and ability to exercise these in pressurized environments
• Effective and assertive communication and presentation skills
• Detail oriented with effective organizational skills
• Ability to identify and resolve problems
• Ability to work under pressure, in an agile environment
• Ability to work successfully in a team environment, as well as independently
• Microsoft PowerPoint knowledge

Preferences :

• Previous experience with the IDeaS RMS

Other :

• Ability to travel occasionally
• Flexible working hours might be required to accommodate clients in various time zones
• Work is typically performed in an office environment, using simple, easy muscular movements, involving only the handling of light materials, tools, or equipment in easy work positions, and with no special speed requirements or long stretches of exertion.
• Vision requirements for this job include close vision and the ability to adjust focus.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:
To qualify, applicants must be legally authorized to work in India, and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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