IT Service Contract Manager

Location

Bangalore | India

Job description

Job description:

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Role: IT Service Contract Manager

Work Location: Bangalore, India

Job Type: Permanent

Function: IT

Scope: Global

Reports to: Head of IT Operations

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About the role

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The IT Service Contracts Manager plays a pivotal role in managing global contracts and agreements between Lipton Teas and Infusions and its external service providers, vendors, and suppliers. This critical position ensures alignment with business objectives, compliance with the legal and ethical standards, and delivery of expected value and performance.

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Key Responsibilities

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• Provide Contract Management functionality on key contracts and accounts.
• Supports the design and management of competitive commercial terms for IT strategic deals.
• Transfer of commercial and contract knowledge to the delivery teams for ongoing management.
• Working closely with Finance to optimize and align IT services budget, and resources with business priorities.
• Developing and maintaining positive relationships with internal and external stakeholders.
• Monitoring and evaluating the contract performance, compliance, and risk management.
• Initiating corrective actions or escalations as needed
• Identify and implement opportunities for contract improvement, optimization, and innovation.
• Ensure alignment with the changing business needs and market conditions.
• Identify and report under-performance, developing opportunities for improvement.
• Monitor compliance with terms and conditions and take appropriate steps to address non-compliance.
• Identify necessary changes and plan for variations, ensuring change management protocols are implemented.
• Source and collect contract performance data, monitor performance against key performance indicators, and create standard reports.
• Acts as a routine contact point between the organisation and suppliers concerning contract management.

What are we looking for

Skills & Experiences

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• Bachelor's degree in information technology related field
• At least 6 years of experience in IT Contract Management
• Profound research skills and in-depth understanding of financial analytics and legal agreements
• Strong negotiation, persuasion, and judgement skills
• Excellent written and verbal communication skills
• In-depth knowledge of the contractual management, policies, procedures, and objectives
• Leadership and management skills
• Strong presentation skills
• Attention to detail, thoroughness, and mathematical abilities.
• Certification in Finance or Procurement is preferred.
• Experience using SAP Ariba and SAP S4H is advantageous.

Leadership Behavior

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• Should meet expectations of the Lipton Teas and Infusions GROW Values relevant to this work level.                Â

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Key Interfaces & Stakeholders

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• Finance team (IT Finance & Accounts Payable)
• Procurement team
• IT Tower Leads
• 3rd Party supplier account managers

Job tags

Salary