Atlassian
Location
Bangalore | India
Job description
The Support Engineer (Cloud EMEA) isn't just an ordinary Support Engineer role. As a Support Engineer you will be providing support to customers, using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also be flexible to assist during weekends as needed to support business needs.
Be responsible for resolving customer configuration issues and responding to customer questions.
Leverage your experience and operational know-how to not only identify gaps and opportunities but also to suggest potential solutions
You will drive collaborativediscussions within the Team, challenge thought processes, and encourage peers to see them through.
Ensure that customers have a positive experience with Atlassian Cloud products.
Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
You will provide ad-hoc guidance to customers, internal teams, Atlassian Solution Partners and others regarding how to properly implement any of these Atlassian Cloud products - Confluence Cloud or Atlassian Access
Periodically collaborate to develop and implement operational improvements. Also, you may have the opportunity to represent Atlassian at events (Technical conferences, Meetups, etc.).
Web technologies / Networking
SQL (Confluence)
Cloud technologies
Scripting / Linux (Nice to have/optional)
We ask that you have 3-4 years of working experience interacting with customers and good communication skills to back it up.
A passion for providing legendary customer service to Small and Medium-sized Business customers, using Atlassian Cloud products.
We're looking for individuals who can self-organize, adapt quickly, curious, resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.
The ability to diagnose and fix technical issues in a timely manner and help customers get the most out of their Atlassian investment.
Have an understanding of Network terminologies MIB, SNMP, LAN, WAN, TCP/IP, OSI, NAT, DHCP, DNS, Routing Protocols(BGP, EIGRP, OSPF)
Knowledge in two or more - SQL, Networking, Linux, Java Web Servers or Cloud technologies
Have experience working with APIs, REST payloads, REST endpoints, Atlassian product Integrations and 3rd party products to make recommendations to resolve customer issues.
Job tags
Salary
