SalesForce Support Representative
Location
Ahmedabad | India
Job description
Job Description
**Job Summary:**
We are seeking a skilled and internal customer-focused Salesforce Support Representative to join our team. As a Salesforce Support Representative, you will be responsible for assisting customers with their technical and functional inquiries related to our Salesforce products and services. Your primary goal will be to provide exceptional customer support, resolve issues, and ensure customer satisfaction.
**Responsibilities:**
- Respond to customer inquiries and provide timely and accurate solutions via Tickets
- Troubleshoot and diagnose technical issues related to Salesforce products, including configuration, customization, data quality, and integration matters.
- Collaborate with cross-functional teams to escalate and resolve complex issues that require advanced technical knowledge.
- Assist customers with product feature explanations, usage guidance, and best practices to maximize their Salesforce experience.
- Document customer interactions, issues, and solutions in a detailed manner within the knowledge base.
- Continuously update and maintain system knowledge to effectively address customer inquiries.
- Contribute to the creation of knowledge base articles and help documentation for customer self-service.
- Identify and communicate opportunities for process improvement and enhancements to the Systems team.
- Participate in training and skill development sessions to stay up-to-date with the latest Salesforce releases and updates.
**Requirements:**
- Bachelor's degree in a relevant field or equivalent work experience.
- Proven experience in customer support, preferably within the Salesforce ecosystem.
- Strong knowledge of Salesforce products, features, and capabilities.
- Excellent problem-solving skills with the ability to analyze and resolve technical issues.
- Exceptional communication skills, both written and verbal, with a customer-centric approach.
- Familiarity with CRM systems and support tools.
- Ability to work independently and collaboratively in a fast-paced environment.
- Detail-oriented and organized, with strong time management skills.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Service Cloud) are a plus.
- Prior experience in software support or technical troubleshooting is advantageous.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job tags
Salary
